A pool isn’t a one-off product. Even quality technology needs regular checks, winterising, de-winterising and a service response when something breaks. That’s why it’s sensible to ask about service already before signing the contract.
What to check
Ask whether the company services its own installations, how quickly it responds in season, whether it holds a stock of parts, and whether it offers a regular service contract.
When service makes running the pool more expensive
The problem arises when a supplier only sold the technology but has no service capacity of its own. In season it can then be hard to find quick help.
Service contract and price list in advance
Before choosing a company, ask for a specific price list of service tasks and the terms of the service contract – the hourly rate, callout fee and response time in season. Companies that can’t or won’t share this information in advance usually handle post-installation service just as imprecisely.
A good indicator is also how the company communicates outside the season – if it responds slowly to queries already in spring, the situation usually won’t improve at the peak of summer. References from customers who actually used the service during a fault carry more weight than a general assessment of installation quality.
Next step
Planning a similar pool, hot tub or wellness project?
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