Quick answer: Call a service company for a recurring fault, an error message, an electrical problem, a water leak, non-working filtration, or water that cannot be stabilised. Prepare photos, water values and a description of the technology.
A well-prepared service request saves time for both sides. The company can more quickly tell whether it is about the water, the technology, electrics, a setting, or an on-site service visit.
Situations for a service company
Some things are worth handling yourself, but for safety and technology it is better not to experiment.
- the pump does not run or trips the breaker
- the heat pump reports an error
- water is leaking
- filtration has a persistently weak flow
- the hot tub smells even after a water change
- the water cannot be stabilised through measurement and adjustment
What to send to the service company
The more specific information you provide, the more accurate the first response will be. Photos often help more than a long general description.
- a photo of the equipment and its rating plate
- a photo of the problem or the error message
- measured pH, disinfection and alkalinity
- when the problem started
- what you have already tried
- the type of pool or hot tub and the age of the installation
What not to do
Do not interfere with the electrical wiring, do not open the equipment beyond the manual, and do not mix chemicals just because the service company will not arrive until the next day.
Related guides
This article is original editorial guidance by Spa Pool News. For chemicals, electrical equipment and service work, always follow the manufacturer’s instructions and safety recommendations.
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